Some people are just SO lazy and stupid!!! On July 28Th, CBS switched to a new voice mail system. People were sent instructions about 2 weeks prior on how to log into the new system, create a new password, set up greetings....and they could do this before the system went live.
The first week this system was live, our call volume more than doubled!! One co-worker took 100 (not a typo) phone calls in one day! A busy day is about 40-45 calls. Here it is, a month later and we're still getting calls because people don't know how to log into the voicemail.
The way these people are acting, you would think they're being asked to build nuclear reactor! It's not rocket science people - it's a voice mail system -- RTFM! How difficult is it to understand: Dial 7113 enter your mailbox number followed by # sign, for your password enter "12, your mailbox number followed by # sign. This number is also your old password. You will be prompted to create a new password when you first log in.
I had a call last night. The person yelling because she absolutely had to get into her voicemail and check messages. Mind you, she hasn't listened to her voicemail for at least 3 weeks. She has been "too busy" to call the help desk for assistance accessing her voicemail and she locked herself out of the system. I very nicely told her I would contact the manager at home, to have her voicemail unlocked. What I really wanted to say was "You stupid asshole! You haven't check VM in 3 weeks and suddenly it's such an emergency that I have to contact a manager, at home, on a Friday because your too lazy and stupid to read the email you were sent a month ago."
The saddest part, she's not the ONLY person still calling about her voice mail!
Saturday, August 23, 2008
Sunday, August 17, 2008
Long time no post
Life has been so-so lately and I've been keeping busy. The quit smoking hasn't worked out at all but I am finally gearing up to give it another try.
So what's been going on..... let's start with the work. What can I say except -- it's there. We've have several people leave. The most recent being Vincent and I will hopefully be taking over his hours (7:30 AM - 4:00 PM). For now, I'll be going in at 11:00 daily and getting in some OT while I can. Former co-worker, Brian, will be coming back to Global but working at ESPN instead of the CBS Help Desk.
This years flower garden has been overrun with ferns and weeds :) Everytime I would plan to work in the garden, it would rain or I had other plans come up. One thing I did grow is a pink flamingo! It appeared in my garden overnight. My neighbor was visiting family in FL. When she saw the flamingo she decided it would look cute among the flowers with my gnomes.
July 4th I spent vegging with Karl, Victoria and family. We had a cookout and watched fireworks in Waterbury. I enjoyed watching the fireworks but it was also a big let down -- there was no big display at the end. They just sort of stopped. It seemed even the people controlling the lighting at the stadium were confused. They turned on the lights, then turned them off. When nothing happened they turned them back on. Afterwards, Bill set off his own fireworks in the backyard.
The big event this summer was Heather & Jason's long overdue wedding! Finally!! After 11 years of being together they got married!!! The big day was 8/2/08, the anniversary of their first date. Marsha came up the week before the wedding and we spent it visiting family, friends and preparing for the wedding. You can see some of the photos in my webshots album.
While Marsha was here, my brother Rick flew in from Hawaii. We greeted him at the airport and drove him to my parents house. We had a short visit with my family before heading home because the wedding was the following day. I did get to visit again the following weekend and we had great time. My neice Amanda showed up with her financee and her mom. Now, this was a surprise to me! I had no idea Amanda was engaged!! Mom simply forgot to mention it to me -- 18 months ago! They haven't set a date. Amanda wants to finish school and chemo before she even thinks about wedding date.
Now for the biggest news :) Marsha and I will be baking our bods in Nassau on Thanksgiving Day! Yep, we booked cruise #11 for Thanksgiving week. We leave on Monday for Nassau and Key West. With this being an older ship, balcony cabins are for the suites. So, we booked a Cat. 11 suite on the Fascination. I had comtemplated flying or driving to NC for Thanksgiving. When I saw the price for air fare, then calculated the costs for gas, tolls not to mention drive time -- I decided "what the hell, it's only money" and suggested we really splurge and book a cruise. Well, you don't have to ask Marsha twice when it comes to booking a cruise. Before we knew it, we were booked. Now we're waiting to hear about the flights and pre-cruise hotel.
So what's been going on..... let's start with the work. What can I say except -- it's there. We've have several people leave. The most recent being Vincent and I will hopefully be taking over his hours (7:30 AM - 4:00 PM). For now, I'll be going in at 11:00 daily and getting in some OT while I can. Former co-worker, Brian, will be coming back to Global but working at ESPN instead of the CBS Help Desk.
This years flower garden has been overrun with ferns and weeds :) Everytime I would plan to work in the garden, it would rain or I had other plans come up. One thing I did grow is a pink flamingo! It appeared in my garden overnight. My neighbor was visiting family in FL. When she saw the flamingo she decided it would look cute among the flowers with my gnomes.
July 4th I spent vegging with Karl, Victoria and family. We had a cookout and watched fireworks in Waterbury. I enjoyed watching the fireworks but it was also a big let down -- there was no big display at the end. They just sort of stopped. It seemed even the people controlling the lighting at the stadium were confused. They turned on the lights, then turned them off. When nothing happened they turned them back on. Afterwards, Bill set off his own fireworks in the backyard.
The big event this summer was Heather & Jason's long overdue wedding! Finally!! After 11 years of being together they got married!!! The big day was 8/2/08, the anniversary of their first date. Marsha came up the week before the wedding and we spent it visiting family, friends and preparing for the wedding. You can see some of the photos in my webshots album.
While Marsha was here, my brother Rick flew in from Hawaii. We greeted him at the airport and drove him to my parents house. We had a short visit with my family before heading home because the wedding was the following day. I did get to visit again the following weekend and we had great time. My neice Amanda showed up with her financee and her mom. Now, this was a surprise to me! I had no idea Amanda was engaged!! Mom simply forgot to mention it to me -- 18 months ago! They haven't set a date. Amanda wants to finish school and chemo before she even thinks about wedding date.
Now for the biggest news :) Marsha and I will be baking our bods in Nassau on Thanksgiving Day! Yep, we booked cruise #11 for Thanksgiving week. We leave on Monday for Nassau and Key West. With this being an older ship, balcony cabins are for the suites. So, we booked a Cat. 11 suite on the Fascination. I had comtemplated flying or driving to NC for Thanksgiving. When I saw the price for air fare, then calculated the costs for gas, tolls not to mention drive time -- I decided "what the hell, it's only money" and suggested we really splurge and book a cruise. Well, you don't have to ask Marsha twice when it comes to booking a cruise. Before we knew it, we were booked. Now we're waiting to hear about the flights and pre-cruise hotel.
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